Order Changes

Any product changes related to your order are only valid within 7 business days of your delivery date.

Discontinued Items

In the event of a part/SKU/product is discontinued by the manufacturer and/or distributor, no refunds or returns are warranted. 

Warranty

Warranty and Return Merchandise Authorization on all items will be the manufacturer's standard warranty.  Please consult the manufacturers literature or packaging for specifics. The warranty period will be by product type. Most warranty periods are effective from the date of purchase. Any warranty offered will be based on the repair or replacement of that item and is not a money back guarantee. This warranty shall not apply to this product or any part thereof which has been damage by accident, abuse, misuse, modification, negligence, alteration or misapplication. In some case, the customer will be responsible for inbound freight. All returns must be pre-approved by Urbn Hydro LLC.

Restocking Fees

Products being returned to Grown.AG LLC will be assessed a 30% restocking fee if charged by the manufacturer. We try our best to avoid restocking fees if possible. If a manufacturer declined to cover a warranty or a manufacturer ceases operations etc., the corresponding warranty(s) will be null and void. In no case will Urbn Hydro LLC be held liable in any way for covering warranty(s) not covered by the manufacturer.